Refund policy

At MIRAF, we are committed to the quality of our bags and your complete satisfaction. If you are not happy with your purchase, we are here to assist you.

Returns & Exchanges

You may return or exchange your item within 7 days of delivery. To be eligible, the item must be unused, with all original tags attached, and in its original packaging.

Process

  1. Notify Us: Contact our support team via email at miraffashion@gmail.com or message us on WhatsApp at +923172782238. Please include your order number and the reason for your request.

  2. Shipment: Once your request is approved, we will provide instructions for returning the product. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

  3. Inspection: Upon receiving the item, we will inspect it to ensure it meets our return criteria.

Refunds

Once the return is approved, your refund will be processed to your original payment method. Please allow 5–7 business days for the credit to appear in your account, depending on your bank's processing time.

Damaged or Incorrect Items

If you received an incorrect or damaged bag, please contact us immediately with photos of the issue. We will resolve this promptly by providing a replacement or a full refund at no additional cost to you.

Note: Items purchased during a "Final Sale" or those that have been customized cannot be returned or exchanged.